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Have questions about your order, or a general enquiry?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. We also suggest reading the descriptions under the products, for a more precise fit. Some items will let you know what size suggestion is best. If you're still on the fence, simply email us for more help! If you’re between sizes, we recommend sizing up/down depending on your fit preference.
We provide a detailed description of the items fabric content and wear. We alos go above and beyond on our socials in reviews to provide the best online experience so that you are happy with your product.
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style by letting us know. Please check out our returns and exchanges here.
Pre-orders are a minimum production time of 5 weeks. That does not include ship time. We do update by email and socials on how the orders are coming along. Pre-orders cannot be returned once received, as they are a "made-for-you" item.
If you use a payment installment provider to purchase a pre-order item, you will be charged before your item arrives. This is because installment providers process payments automatically and do not recognize that your item is a pre-order. Please keep this in mind when placing your order.
Pre-orders are 5 week minimum production time as a made-for-you item. After confirmation of purchase you will be informed on the start of your pre-order. You are made aware you are purchasing a pre-order at check-out detailing the length of a pre-orders production and ship time. Pre-orders are final sale. Pre-order items will also be noted on your confirmation page stating which items are pre-order, as well as our website.
Yes, we offer both Sezzle and Shop pay installments.
If you purchase an in-stock item together with a pre-order item, your in-stock item will ship when the pre-order item is ready, unless you place separate orders.
If you would like your in-stock item shipped earlier, you can either:
We use UPS worldwide and USPS. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. In-stock shipments made before 5pm CST, are shipped out the same day. For pre-order items, please note shipping occurs after the 5 week minimum production time.
International customers are responsible for paying any customs duties, taxes, or import fees required by their country. If a package is not picked up or the required fees are not paid, it may be returned to us. Please note that we do not provide refunds or re-ship orders that are returned due to unpaid customs duties or taxes.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We are not responsible for delays or lost packages once the carrier has scanned your order. Please contact the shipping carrier directly. Please also keep track of your shipment progress through the tracking numbers that are in your profile and sent by email.
Please read our return exchange policy here.
Yes, as long as the item was an in-stock item and is shipped back and received within our14-time frame. However please note, we do not hold items, until we have been notified your return is on the way back to us. We also can exchange items based on the size and colors available.
You can use your store credit on any in-stock or sale item. Please note that store credit cannot be combined with discount codes — it will not apply if a discount code is entered at checkout or if the item requires a code. Store credits also cannot be used on pre-order items.
Store credit is issued after your return is processed and inspected. It is valid for 5 months from the issue date. Store credits are sent to the email you have on file and the email used on that order.
Store credit is valid for 5 months from the date it is issued. Unused credit will automatically expire after this period.
Items purchased with store credits are final sale.
Only one discount can be used with an order.
All items listed as sale, pre-order or anything used with a discount code or marked-down are final sale.
No — store credit cannot be combined with discount codes.
Have questions about your order, or a general enquiry?